1. When will I receive my goods?
The website will inform the estimated delivery of goods, In general, the delivery period ranges from 2 days - 7 days (Depends on goods and agreements) Keep in mind that this is only an estimate, delivery times may vary. certain areas may experience delays due to a large number of shipments or distance of delivery. Our system calculates delivery times by considering pickup at our warehouse/shop, packing, delivery time.
2. Shipping costs
We do have shipping costs, the shipping cost price depends on our logistic partner KG Express, you can view your shipping cost after you've chosen an address in the checkout process, however, you can get free shipping fees depending on the promo. Some items may require a longer or faster delivery time so we will adapt the shipping plan according to the item's requirement, and we only deliver shipping to Indonesia.
3. Receipt of Goods
Between you or your representative must be at the address at the agreed time. If there is no one at the shipping address, we will resend by calling you back first and you will be charged a resend fee.
4. Buyer Responsibilities
You are required to sign a contract for receiving goods, you are also asked to check and ensure that the goods you receive are in perfect condition and there are no shortcomings. if you find damage or deficiency please inform our shipping staff, we will replace your item with a new one at no additional cost.
5. Change of address
We cannot change your address after the order has been placed/paid since it will affect the shipping price, if Buyer does want to change the shipping address please contact customer service, it is possible for the re-accommodation fee to be charged an additional cost. so please choose your address carefully.
6. Changes to the delivery schedule.
We will continue to strive to occupy the delivery time according to the agreement previously discussed with the buyer, but we cannot guarantee that the Goods will be delivered on time in the event of things beyond our capacity such as Disasters, Disasters, etc. In this event, we will try to inform the Buyer as soon as possible to reset the Shipping time